Terms and Conditions

  • Some countries may geographically falling under rest of Africa, Europe, Middle East and East Europe but may be grouped separately from these regions
  • Some operators may be grouped separately from other operators in the same country as termination rates differ from operator to operator within the same country
  • Rates apply to active pre-paid and post-paid customers on Orange Mobile, Telkom Fixed and Orange Wireless
  • The advertised rates include VAT
  • Billing is per second with a minimum chargeable duration of 10 seconds
  • Rounding rule is to the nearest 3 digits after the point and rounding increment is 1 second
  • Termination: the service has no opt-in or opt-out option
  • Maximum international call duration: 1 hour
  • After sales support will be provided from Orange customer care team, call 100 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • All rates will be published on the Orange website
  • Telkom Kenya Limited reserves the right to terminate this service and change international calling charging rates
  • Additional pre-paid and post-paid terms and conditions apply

All destinations can be accessed through VoIP and IDD depending on used to initiate the call as per instructions below:

  • 888>country code>number - for VoIP rates access
  • 000 or +>country code>number - for IDD rates access
  • Our local call rates remain the same.