Portail Orange
With Orange you will enjoy a new customer experience.
Simple
Only one number to remember for any assistance on all our products: dial 100 from your Orange mobile line, Orange fixed plus line or Telkom fixed line. It's free.
From other networks, you can join us by dialing 020 222 1000 (local tariff).
For mobile users, while roaming in other countries, you can join us by dialing +254 20 222 1000 (please refer to our international tariffs).
Because we do no want to hesitate to call us, our "100" assistance number is totally free !
You can contact us 24 hours a day, 7 days a week.
Because we want you to benefit from the best customer experience, our objective is to answer 85% of the incoming calls within 20 seconds, and resolve your issues at 85% on the first call.
How to join us by mail ?
For any complaint or cancellation, please send your letters to :
Customer Care Management
P.O Box 46842, 00100 Nairobi
Fax No +254 (0) 20 323 4504
