Portail Orange
- What is internet everywhere?
Internet Everywhere is a service that allows you to access internet anywhere on the Orange network using a USB modem via GSM, PSTN, LAN or Private Wi-Fi
- How do I subscribe to the service?
Visit the nearest Orange CEC shop or dealer shop for prepaid while Orange CEC shop for post-paid
- Is there any connection fee?
No connection fee
- Do I have to sign a contract?
This applies only for post-paid service - contract period of 12 months
- Where is the service available?
Available in all Orange EDGE/GPRS coverage area
- What data transfer speeds can be achieved?
- Orange EDGE: max. speeds up to 236 kbps download
- Orange GPRS: max. speeds up to 53.6 kbps download and 26.8 kbps uplink
- What is a data bundle?
It's a package of data in Mega Bytes
- What are the bundle speeds available?
50, 100, 250 and 2000 Mb with a unlimited daily bundle on prepaid
- Can I access the service while roaming?
Yes, available with Orange roaming countries
- What is the validity of the allocated bundle?
Valid for 30 days for monthly bundle and 2 days for daily bundle
- Is there bundle rollover to the next month?
No as the bundle is valid for 2 or 30 days only
- How do I know my balance?
Calls to 100, USSD via #123# and SMS under development
- How do I recharge
For prepaid, use your phone, USSD *130# or SMS to 430
- What is the Access Point Name (APN) and why do I need an APN?
The APN is the exit point from the Orange Mobile network into either the public Internet or a private customer gateway. The APN dictates the point at which the end user call is routed out of the Orange Mobile network. It is required for you to connect via EDGE/GPRS.
- How much data will a megabyte cover?
-
Approximately:
- 50 average web pages
- 3500 emails (text only)
- a 2 minute MP3 file
- a 25 pages Word document
- How remaining do I check the remaining balance on my internet everywhere Post-paid account?
From your laptop / pc
Send a SMS (free of charge) to 430:
- check the balance
- send "#123#" to 430
- Can I be able to refill my post-paid account?
If you want to send SMS, make voice calls, or use data once you exhausted your authorised extra consumption level
From your mobile phone
Insert your Internet Everywhere SIM card in your mobile phone
You have a number of options to manage your account:
- refill the account
- send the 12digits of your top up card to 430 starting with #123#
From your mobile phone
Insert your Internet Everywhere SIM card in your mobile phone
You have a number of options to manage your account:
- USSD #123#
- check the balance
- refill the account
- buy bundles
- USSD *131#
- check the balance
- USSD *130#
- refill the account
- customer care 100
- check the balance
- How do I manage my internet everywhere prepaid account?
To recharge
From your laptop / pc
Send a SMS (free of charge) to 430:
From your phone
Insert your Internet Everywhere SIM card in your mobile phone
You have many ways to manage your account:
From your laptop / pc
Send a SMS (free of charge) to 430:
- check the balance
- send "#123#" to 430
- refill the account
- send the 12digits of your top up card to 430 starting with #123# I.e. #123#123456789101
- buy bundles
- send "#123#50" to 430 (to buy the 50MB bundle)
From your phone
Insert your Internet Everywhere SIM card in your mobile phone
You have many ways to manage your account:
- USSD #123#
- check the balance
- refill the account
- buy bundles
- USSD *131#
- check the balance
- USSD *130#
- refill the account
- customer care 100
- check the balance
- What is the minimum technical requirement for my laptop or pc to be installed with internet everywhere?
In order to run the USB modem, your laptop / pc should meet the following technical requirements:-
- Minimum Pentium III of processor
- RAM of 512 Mb and above while for vista 1GB
- At least 150Mb of hard disk drive
- What are the supported operating systems?
- Microsoft VISTA - 32 bits
- XP
- Windows 2000
- What Browsers can be used with internet everywhere?
- Internet explorer version 4 to 7,
- Mozilla firefox, version 1 to 1.5 and
- Netscape Navigator versions 4, 6 & 7
- What are the supported GSM frequency Bands?
Supports 850 / 900 / 1800/1900MHz
- How to manage your account while surfing
How to query your balance
From the internet everywhere dashboard
Go to SMS icon
Click on new message
Enter the contact number as 430
Type #123# on the text window
Click sent then press ok to confirm that one message will be sent
Wait for a few minutes the message to be sent
You will receive a confirmation sms to say the message is sent and an sms to confirm the balance in your account
Message to show that the SMS has been sent to 430
To recharge your account
Sent the SMS by clicking the send icon and it will confirm that its about to send 1 sms
Wait for a short while for the sms to be sent
Then you will receive an sms to confirm recharge successful
To subscribe to data bundle
You will then receive an SMS to confirm the bundle subscribed to
From the internet everywhere dashboard
Go to SMS icon
Click on new message
Enter the contact number as 430
Type #123# on the text window
Click sent then press ok to confirm that one message will be sent
Wait for a few minutes the message to be sent
You will receive a confirmation sms to say the message is sent and an sms to confirm the balance in your account
Message to show that the SMS has been sent to 430
To recharge your account
- On the SMS icon
- Click on the new message
- And enter #123# plus the 12 digits numbers as shown below
Sent the SMS by clicking the send icon and it will confirm that its about to send 1 sms
Wait for a short while for the sms to be sent
Then you will receive an sms to confirm recharge successful
To subscribe to data bundle
- On the SMS icon
- Go to new message
- Enter the contact number as 430
- Key the wordings #123# and the bundle size of your choice
- Click the send icon
You will then receive an SMS to confirm the bundle subscribed to
