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Orange Travel is Orange Kenya roaming service.
Roaming is defined as the ability for GSM users to automatically make and receive voice calls, send and receive data, or access other services when travelling outside the geographical coverage area of their own home network, by means of using a visited network.
With Orange Travel, customers travelling abroad can use the services of another foreign operator where Orange has a commercial roaming agreement in place to permit this.
While roaming, your telephone number remains unchanged, and you can receive telephone calls just like you were in Kenya. Your bill will be paid in Kenya in Kshs.
The list of available destinations is growing every day. Be sure to call our customer care service on 100 from your Telkom or Orange line before you travel to check if your destination is available.
Before you go
What to do before you go ?
- For Post-paid customer, make sure roaming service is activated.
- Call our Customer Care Service to find out if roaming service is available in the country you are travelling to.
- Make sure your mobile will work in the country you're travelling to. You'll find more information on this below.
- Make sure the numbers in your phone book are in international dialling format i.e. +254 770 00 00 10 for Kenyan number.
- It's obvious, but remember to pack your mobile phone and don't forget your charger and travel adaptor.
How to subscribe to roaming service ?
If you are a post-paid customer and wish to subscribe to Orange Travel Roaming service you need to pay a refundable deposit of Ksh 5,000. To subscribe:
- Visit Orange shop and pay a refundable deposit of Ksh 5,000.
- There are no connection fees or monthly charges to set up roaming service.
- You only need to subscribe once, after that your phone will always be ready to be used abroad.
If you are a pre-paid customer there is no activation charge or deposit required. Roaming service is available by default. Just call us before you travel and we can give you more information about roaming in the country you are travelling to.
Making sure your mobile works abroad
Any phones that work on Orange Kenya network operate in the 900 and 1800 MHz band , they are called Dual band. Most modern mobile phones work on at least these two frequencies and will work in Africa, Europe and Most countries in Asia.
In the Americas, they operate on 1900 MHz, so you need a phone which supports 1900 MHz Band. Mobiles phones that 900/1800/1900 are called tri band. The very latest phones are quad band and they work with any network, anywhere in the world.
Network selection
There are two ways of selecting the network while roaming:
1. Automatic Network Selection
The default setting is Automatic. Network selection will be done automatically by your handset. Upon arrival in case Orange has more than one roaming agreement in the visited country the handset will automatically register into the network with strongest signal.
2.Manual Network Selection
Manual network selection is desirable when you have a preference of one of the GSM networks, or in case you experience problems with selected network. For more details on manual section, consult your phone manual.
How to make a call while roaming abroad ?
To make a call, whether national or international, please do the following :
- To make a national (local) roaming call within the visited country:
- Dial the area code followed by the telephone number.
- To make an International call within the visited network:
- Dial the International access code or “+”, country code, area code (without the first zero) followed by the telephone number.For example to call an Orange Kenya number while roaming dial: + 254 770 XX XX XX
Receiving Calls
While roaming you will continue receiving calls in the same way as if you were in Kenya.
Callers need to dial your number in the same way they would do while you are in Kenya.
The caller will pay the normal charges of calling an Orange number. You will be charged for an International call from Kenya to the country you are roaming in.
Instant roaming destinations |
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While traveling to a different country, you can still be in touch with your family, friends and business because your Orange Mobile line will still be working through another operator's network in the country you are visiting. You can send SMS as well as make, receive calls and enjoy affordable rates while traveling abroad.
